Booking & Cancellation Policies
- Bookings are essential.
- Flights and costs are subject to availability, confirmed passenger and baggage weights. (Weight limitations apply)
- Flights are subject to weather conditions on the day of travel, if affected by weather, we will offer to reschedule, give a Gift Voucher to the value of the tour to use within 12 months or a refund.
- Flight and tour durations are estimates and may be affected by weather, air traffic control and other conditions on the day.
- Passenger carrying charter flights are conducted under day VFR rules and are limited to daylight operations only.
Flight Cancellation Policy
(1 to 18 Passengers)
- Cancellations more than 7 days prior to booked experience: Full refund of 100% or voucher to the same value amount.
- Cancellations less than 7 days but more than 48 hours prior to booked experience: No refunds are given, but a credit voucher for the full value of your booking, to use for another booking, will be issued. Credit Vouchers are valid for 12 months from the date of issue. Credit Vouchers are not refundable or transferrable to another party.
- Cancellation less than 48 hours prior to booked experience: No refunds or credit vouchers apply. Any booked passengers that fail to arrive at the nominated date and time will not be eligible for a refund.
Flight Cancellation Policy
(19+ Passengers)
- Deposit: 10% non – refundable / non-transferable deposit required to book.
- Final Payment: 7 days prior full payment required.
- Cancellations more than 7 days prior to booked experience: Full refund of 90% (less 10% deposit) or voucher to the same value amount.
- Cancellation less than 7 days but more than 48 hours prior to booked experience: No refunds are given, but a credit voucher for the full value of your booking, to use for another booking, will be issued. Credit Vouchers are valid for 12 months from the date of issue. Credit Vouchers are not refundable or transferrable to another party.
- Cancellation less than 48 hours prior to booked experience: No refunds or credit vouchers apply. Any booked passengers that fail to arrive at the nominated date and time will not be eligible for a refund.
